FAQ: Team Cryptid: Varsity Jackets
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is it possible to have a different Cryptid on each piece of merch? What about sizes?

The choice of cryptid will be up to you for each item you’ve purchased, you can mix and match at your own discretion! Same goes for sizing, all the details are up to you when filling out the survey!

Last updated: June 09, 2022 04:12

I vouched for a sticker sheet or keychain, do I also get tracking?

Unfortunately smaller packages that fit in a mailer will be sent without tracking, due to the shipping companies restrictions.

Last updated: June 09, 2022 04:14

How do I measure myself for the best fit for my new varsity?

I included a graph in the kickstarter where you can see exactly where to measure, horizontally across the chest, and down the side vertically, starting at the shoulder. Sizes are both in inches and cm!

Last updated: June 09, 2022 04:16

Are the insides of the jackets lined?

No, they aren’t. They’re soft to the touch on the inside, great for autumn and soft winters!

Last updated: June 09, 2022 04:18

What are the jackets made of?

80% polyester & 20% cotton.

Last updated: June 09, 2022 04:19

Are the jackets printed or embroidered?

They’re printed!

Last updated: June 09, 2022 04:19

What are the washing guides?

Jackets must be washed at 30°C / 86°F (cold wash is advised to prevent heat damage), inside out (button it up first). Washing inside out extends the longevity of the print. Fading is natural and will happen after many washes, there is nothing that can be done to prevent this as it happens with all kinds of clothing that have digital prints on them.

Last updated: June 09, 2022 04:20

Can I put it in the dryer?

Do not put it in the dryer as the heat can damage the print and the Jacket itself. Hang drying is the way to go!

Last updated: June 09, 2022 04:21

Can I iron the jacket?

Regular ironing, steam or dry, may be performed at Low setting (110C, 230F) only. Do not iron directly on the print as this can cause heat damage, instead iron it on the reverse side if needed.

Last updated: June 09, 2022 04:21

How do I store my jacket?

You can either keep it folded neatly or hung up. Please avoid scrunching it up as this may cause the print to crack over time. Please note that cracking is part of wear-and-tear and may happen during constant use.

Last updated: June 09, 2022 04:22

I ordered more than two jackets, how will they be sent to me?

Jackets will be shipped in poly mailers. I am only able to ship out up to two jackets per package. If you pledge for more than 2 jackets, they will be shipped in separate parcels! You don’t need to do anything on your end, this is just a heads up that multiple jackets will arrive separately.

Last updated: June 09, 2022 04:26

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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